Returns
Key return information
✓ Returns are free
✓ You have 30 days to send your items back
✓ You’ll receive your return label by email
Easy return guide
How to get a return label
Simply fill in the form below and we’ll send you a return label within one working day.
How to pack your return
Place your shoes in the original shoebox and pack the shoebox in the shipping box in which you received your order, or in another shipping box. Seal the package properly so that nothing can fall out during shipping.
How to send your order back to us
Customers from Canada can return shoes free of charge via Canada Post, UPS, FedEx, or Purolator by using the label you’ll receive in your inbox.
Refunds
Once we have received your return, we will refund you the purchase price within 14 days (but most of the times, it will take 1-2 days). You will receive an email from us once your refund is made.
More about return costs
Unfortunately, the free return procedure does not apply for returns from anywhere else than Canada. If you wish to return your order (or part of it) from outside Canada, then you will need to pay postage.
Returns form
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Frequently asked questions about returns
Customers from Canada can return shoes free of charge via Canada Post, UPS, FedEx, or Purolator, by using the label you’ll receive in your inbox.
If you change your mind, you can return your items within 30 days of receiving them.
Customers from Canada can return shoes free of charge via Canada Post, UPS, FedEx, or Purolator by using the label you’ll receive in your inbox.
Good choice!
These shoes are of excellent quality. With proper care, they'll stay beautiful for a long time – sustainable for the planet and smart for your wallet. Our maintenance tips: