Privacy statement

Effective Date: May 19, 2025

At Wolky.ca, we’re committed to protecting your personal information and respecting your privacy rights. We understand the importance of handling your data with care—and we mean it. This Privacy Statement explains how we collect, use, and protect your information when you interact with our website, make a purchase, or contact our team.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy laws, including those in Quebec.

What We Collect (and Why)

When you use Wolky.ca, we may collect:

Name and address – so your shoes find their way to you
Email and phone number – to keep you in the loop about your order
Billing and shipping info – to process payments and get your package to the right place
Payment details – securely handled via trusted payment processors
IP address and browser/device info – for security and to improve your shopping experience
Gender and date of birth – only if provided voluntarily
Shopping history – to personalize your experience

We only collect what we need and only use it for purposes you’d expect, like:

Fulfilling and shipping your orders
Keeping you informed with order updates and product news
Personalizing your shopping experience
Managing your Wolky&Me loyalty rewards
Improving our website and services

Consent and Your Choices

We’ll always ask for your consent where required—and we keep it simple to withdraw it. For example, you can unsubscribe from marketing emails with one click at the bottom of any email. Prefer not to receive product recommendations or loyalty updates? Just let us know.

Loyalty Program

When you create an account at Wolky.ca, you’re automatically enrolled in our Wolky&Me loyalty program. We’ll send you updates about your points and credits, including reminders before they expire. No spam—just helpful stuff.

Cookies and Tracking

We use cookies (the digital kind, not the chocolate chip ones) to make our website better. They help us understand how you use our site and offer personalized content. You can disable cookies via your browser, but it may affect your shopping experience.

We also use tools like Google Analytics, with anonymized IP addresses, to better understand our customers. Google doesn’t get to use your info for anything else—just for our analytics.

Sharing Your Info

We may share your info with trusted partners who help us deliver your orders or manage payments. These include logistics partners, payment providers, and our email platform.

We do not sell or rent your personal information to third parties. Ever.

Some of our services, like embedded Google Maps or social media buttons, may collect data outside our control. We recommend reviewing those third-party privacy policies too.

Your Rights

You have the right to:

Access the personal data we hold about you
Request corrections or deletions
Withdraw your consent
Ask us to stop using your data for certain purposes

To exercise any of these rights, just reach out using the contact info below. We may ask you to verify your identity first, just to be sure it’s really you.

How We Protect Your Data

We use strong security measures—technical, physical, and administrative—to keep your information safe. From encrypted payments to secure servers, we’re serious about keeping your data under lock and key.

How Long We Keep Your Info

We only keep your data as long as necessary to serve you—like for warranty and legal obligations. After that, it’s either securely deleted or anonymized for internal reporting.

Questions or Concerns?

We’re always happy to help. If you have questions about your data or this privacy statement, please get in touch.

If you’re not satisfied with how we handle your privacy, you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada (or, in Quebec, the Commission d’accès à l’information du Québec).

Contact Us

Wolky.ca
Papillon International Inc.
5595 Papineau,
Montreal, QC, H2H 1W3
1 (844) 904-1919
service@wolky.ca